1) Are all www.thesassygiftstore.com products Handmade?
- All our products are handmade by skilled craftsmen, resulting in each product being unique and slightly different from each other. Tool marks and slight imperfections are part of the process and evidence of hand working. As in the old days, all sharp edges are hand filed or sanded, polished and coated with a special protective layer.
2) Are The Sassy Gift Store products available Internationally?
- Yes, we ship to a few countries serviced by various courier companies, the list of countries is available on our “Shipping” page. You can shop online through our website at www.thesassygiftstore.com.
3) Can I Email my order?
- You can choose to buy any product through our web portal. In case you would like to make a corporate order, bulk or a customized order, you can write to us and we will help you through the purchase process.
4) Can I place order over the phone?
- Currently we do not have a call-in number for placing orders. Please follow the steps in the online checkout process on the website.
5) How will I know if you have received my order?
- During the payment process you will be given a confirmation that your payment has been successfully processed. You will also be sent an order confirmation number through an email from The Sassy Gift Store (email@example.com), to your registered email address.
6) How do I check my Order status?
- You can log-in to our website and check the “My Account” section to see the status of your package.
7) Is it safe to use my credit/debit card online at www.thesassygiftstore.com?
- Yes, it is safe to your credit/debit card online.
8) What if an item is out of stock?
- We maintain dedicated stock of the items listed on our website. The product detail page will tell you exactly how many pieces are available for purchase. In case you need a larger quantity than what is listed, please get in touch with us at firstname.lastname@example.org so that we can make arrangements for your requirement accordingly.
9) Do I have to sign-up to buy something at www.thesassygiftstore.com?
- You have to register on www.thesassygiftstore.com when you place an order.
10) How can I modify my order?
- You can modify your order at any time during the shopping process by editing/modifying your shopping cart. Once you confirm payment for the items in your shopping cart, the order is considered as final and cannot be modified.
11) How can I cancel my order?
- Once you confirm payment of your order, your order cannot be changed or cancelled.
12) What payment methods do you accept?
- We accept all MasterCard, VISA, Cash Card, Net Banking (Domestic Only) and Debit Cards. We also accept American Express Cards.
13) When will my credit card be charged?
- Your credit card will be charged at the time of placing your order through the secure payment gateway. (An online real-time authorization is done through the payment gateway).
14) What currency will my order be billed in?
- Your order will be billed in INR (Indian Rupees). All the price shown on the website will be converted to INR at the time of billing
15) Can I change my billing address?
- In order for us to successfully process your credit card, you must provide the billing address, which is used, for your credit card. You can change the same anytime by logging into your account.
16) How ling will it take to receive my order?
- We make every effort to process your order as quickly as possible. We usually require 1-7 working days to process your order. However, if the quantities ordered are in bulk it may take longer to process the order. In such cases we keep you posted through email. In case of International deliveries your order will take approximately 1-3 weeks to reach you after dispatch from our warehouse. All domestic and international orders are shipped via various major courier companies.
17) Which Countries so you ship to?
- We are shipping to the following countries: Australia, Austria, Bahrain, Belgium, Denmark, Finland, France, Germany, Hong Kong, Hungary, Iceland, Ireland, Italy, Kuwait, Luxembourg, Netherlands, New Zealand, Norway, Poland, Portugal, Qatar, Spain, Sweden, Switzerland, U.S.A ,U.S.A (Rest country), United Arab Emirates, United Kingdom(Great Britain), Singapore. If you would like to request a shipment to a country, which we are not currently servicing, please contact us at email@example.com to inquire if we can ship to your location.
Entering Discount/Gift card code:
- On the last page before your click "complete my purchase" there will be two boxes where you can enter your discount codes or gift card code. Once you have entered either of these codes click "Apply". Your total amount will be updated to reflect the discount.
- Note - Discount coupons and gift cards cannot be used in combination with each other.
18) Do you offer expedited shipping?
- No, at this point we are unable to offer overnight or expedited deliver service.
19) How is my order shipped?
- All thesassygiftstore.com orders are shipped door to door, via various major courier companies to your provided shipping address.
20) Do you ship backorders?
- Sorry, we don’t ship backorders.
21) Can I ship different items in my order to different shipping addresses?
- We can only process one shipping address per order, so if you would like to order several items and ship to different people, please treat these as separate orders.
22) Will I be charged for Custom Duty in case of international shipping?
- All orders are shipped internationally from our warehouse in Ahmedabad or Mumbai, India to your provided shipping address via major courier companies. Due to the nature of international shipping, occasionally a customer may have to pay additional import duties and taxes, which are levied once a shipment reaches your country. The large majority of orders will not have to pay any additional fees. However, we are unable to calculate when and how much these infrequent customs duty charges will be levied. In the case where additional customs charges are assessed, you will be responsible for paying these additional fees. To make your shopping experience as seamless as possible, we have arranged with courier companies to custom-clear your goods for you and deliver them to your doorstep. If you are presented with an invoice from courier companies for import duties and taxes, you will have to pay them directly at the time of delivery.
23) How do I track my order?
- After we dispatch your order, we email you a confirmation with the airway bill number and the date of dispatch. You can check the status of your package by just clicking on the link mentioned in the email.
24) Can I change my shipping address after placing my order?
- Once we receive your order, we take approximately 1-7 working days to process your order before handing it over to courier company for delivery. If you would like to change your shipping address for an order which you have already placed, we will try to accommodate your requests if we still have the package in our possession. Please contact us at firstname.lastname@example.org with your requested change and we will send you an email reply to confirm if we were able to make the change. If we have already handed your order over to the courier company then we are unable to make any shipping address changes. Please note that we will not be able to change the address of an order placed for India delivery to International delivery or vice versa since the pricing for India and international deliveries is different from each other.
25) Why was my package undelivered?
- In case of International and domestic shipping the courier company will attempt delivery at the delivery address specified by you in the order, before they contact us that your package is not deliverable. If you have not received the package you can check the status of your package by clicking the tracking link. If the package status is shown as undelivered, please email at email@example.com quoting your tracking number to trace your package.
26) Incorrect Address?
- We do not take responsibility if the delivery address provided by you is incorrect or outdated. If a package is returned to us because the address is incorrect or outdated, we will consider the order status as closed, and no refund will be issued. Please carefully check to make sure that you have supplied a current and correct shipping address. Always mention the postcode and a local telephone number in case courier company needs to get in touch with you.
27) What all courier company we can expect delivery from?
- You can expect deliver from the following courier company but not limited to: DHL, FedEx, BlueDart, Delhivery, Aramex, Dotzot.
28) Address Format?
- If you supply a Post Office Box for your shipping address, Courier Companies will not be able to deliver your package. We will try to catch this problem prior to shipping. If a package is returned to us because the address is incorrect or outdated, we will consider the order status as closed, and no refund will be issued. Please make sure that you do not supply a Post Office Box address for your shipping address.
29) Failed Delivery Attempts?
- In case of International and domestic deliveries courier companies will make attempts to deliver your package. If any duties or taxes are due, then courier companies will require payment at the time of delivery. If you are generally not home during delivery hours, please use a shipping address where someone will be available to sign for the package. If the courier company agent deems it necessary to obtain a signature and has made repeated delivery attempts, then the package is returned to us as undeliverable. If the package status is shown as undeliverable, please call courier company Customer Service or at their local number and quote your tracking number to trace your package.
Your package may be determined undeliverable by courier company due to it being refused by recipient:
- If you are sending a gift to someone and they refuse to accept the package, because they think it is being sent to them in error, then the package will be returned to us as undeliverable. By informing your gift recipient that they should expect a package you will help us ensure that they receive your gift. All import duties and taxes have to be paid by the recipient.
30) How do I contact customer service?
- Please email us at firstname.lastname@example.org or call us on +91-9833775718 between 10:00 AM to 7:00 PM (IST) from Monday to Saturday.
31) Will you share my information with others?
32) If I have problem with my order(s), whom should I contact?
- If you any problem or concerns about your order, please email us at email@example.com or call us on +91-9833775718 between 10:00 AM to 7:00 PM (IST) from Monday to Saturday.