Return & Refund Policy
Before you return The Sassy Gift Store product, please take a moment to understand how our products are made. All our products are handcrafted by skilled craftsmen, resulting in each product being unique and slightly different from each other.
Tool marks and slight imperfections are part of the process and evidence of hand working, polishing and coating. As in the old days, all sharp edges are hand filed or sanded, polished and coated with a special protective layer.
At The Sassy Gift Store we stand behind the quality of our products and we will replace the product free of cost if you are not satisfied with your purchase for any reason. Please read below our Refund & Return policies before you return any item.
The following will give you important information and guidelines about your rights and obligations as our customer, concerning any purchase you make through us unless specifically stated otherwise on our product pages.
Our shipments are carefully inspected before leaving our warehouse, but if you are not satisfied with your order, we will accept returns of the goods purchased subject to terms and conditions mentioned below:
· Customer will have to inform us of his/her intention to return the product within 3 days of receipt of the goods at his/her destination.
- · Returns, if any have to be made within 7 days of receiving the goods.
· Goods ordered if not in stock and those that cannot be exchanged for a similar product will be refunded.
· If a customer wants to return the product because he/she doesn’t like it or feels the product doesn’t match his/her expectations, the customer will have to send the product back in its original packing and in an unused condition to us and bear the return shipping cost, on receiving it we will initiate a refund for the customer.
· The refund will be given for the full amount except the amount paid towards shipping and applicable taxes if any.
· If there are genuine quality issues regarding the product.
· If the product has been damaged in transit and delivery not accepted.
· If the order could not be shipped within the specified timeline.
· If the shipping address is not serviceable.
· Damaged goods that are used or manhandled will not be accepted as returns or refunded.
· Products which are personalized as per the customer’s requirement won’t be accepted for return until and unless it is damaged in transit.
· Customer need to Provide a video of unpacking the product in case if it is damaged.
· If you have received a damaged item or if the item you received was not the item you ordered or if it was misrepresented on our site, please contact us by email within 24 hours of your receipt of the product. It is important that you save all packing materials as well as the item itself. When you reach us, we'll give you instructions on how to proceed so that we may replace the item as quickly as possible.
· If you want a replacement, then we will ship a replacement item as early as possible with no extra shipping cost to you.
Things To Note
· We will not refund the custom duties, taxes, if applicable, or paid by you at time of receiving the goods.
· At any point the refunds will not exceed the actual value of the goods.
· It is mandatory for the customer to provide a video of unpacking the product in case of any return.
Once the Return has been approved, the refund will take a minimum of 30 days to be fulfilled as it usually takes about 1-15 days for us to receive the goods from the customer. On receipt of the goods, a confirmation will be sent to the customer on the status of the same and a refund initiated. The refund amount shall be credited to your credit card/debit card/internet banking account and the same shall be duly notified to you to your email address provided at the time of registration, after deducting shipping and applicable taxes, if any.
Returns & Refund Will Not Be Approved In The Following Cases
· Incorrect or outdated delivery address.
· After 2 failed delivery attempts by the courier company
· Package refused by recipient.
· If the customer fails to provide the video at the time of unpacking the product.
· Products returned in a used or damaged condition.
· The product is returned beyond the required return date.
· In case of minor design and color variations. With handmade products there will always be some variation in color, design & texture between products you see online and products you get in hand.
The refunds will take a minimum of 30 days to be fulfilled as it
usually takes about 1-15 days for us to receive
e the goods from the customer. On receipt of the goods, a confirmation will be sent to the customer on the status of the same and a refund initiated. The refund will be given for the full amount except the amount paid towards shipping and applicable taxes, if any. We will not refund the custom duties, taxes, if applicable, or paid by you at time of receiving the goods.
The refunds will be based on the conversion rate that your Credit/Debit Card Company or your bank chooses to apply. The difference if any in the refund and amount charged is due to the fluctuation of the conversion rate. In some cases where an international credit card has been used the Credit Card Issuing Company levies a transaction charge for any charge/refund issued. The applicable charge is decided by the issuing bank. Sunway18 would refund only the amount charged in INR as displayed on the website after deducting shipping and applicable taxes, if any. Sunway18/www.thesassygiftstore.com is not responsible for any charge levied by the credit card Issuing bank for the foreign transaction.
Process To Return
Please connect with our customer care via email at email@example.com.
Share the video you recorded while unpacking the product (It is mandatory to record a video while unpacking the product)
The customer care will validate the request by checking thee timelines, product type, warranty terms, etc and shall take the request for refund or exchange.
Pack the product properly and label the product with the order number, seller address and your address.
Use a good courier service to send back the goods so that they do not get damaged in transit.
Ensure that the AWB/tracking number is shared with Sunway18 (The Sassy Gift Store) customer care by email once you have couriered the product(s).
The order shall be cancelled once the seller receives the product in undamaged condition.
Please ensure to pack the product properly before couriering it to us.
All products to be returned should be shipped to the following address:
A101, Amit Darshan, Dadabhai Cross Road no. 3 near Suncity Flyover, Vile Parle West, Mumbai, India
Zip Code: 400078